FAQ'S

Need to change or cancel your order?

Once you've finalized your purchase at checkout, the order is locked in. We can't modify the items, quantities, or shipping method after that point. A quick double-check of your cart before confirming is the best way to avoid any surprises.

I need to fix my shipping address

If you notice a mistake in the address you provided, email us immediately with the correct details. We can only make an update while your order is still waiting to be packed. As soon as the packing process begins or the package is transferred to the carrier, the address is final and cannot be changed.

I forgot to use my discount code

It happens. Send us a message right away with your order number and the code you missed. We'll see if a retroactive application is possible, but we can't make any promises—it's not guaranteed in every situation. The sooner you reach out, the better the odds.

I want to track my package

You'll receive a shipping confirmation email the moment your order departs our warehouse. That email includes a direct link to the carrier's website, so you can monitor your delivery's progress in real time. No need to check with us separately; the tracking link is your primary source for updates.

I want to return an item

You can send items back to us as long as they are in their original condition, with all tags still attached and no visible signs of wear. Please note that clearance sale pieces are final sale and cannot be returned. We don't offer direct exchanges. To switch to a different size or style, simply return your original item and place a new order for the one you want.

I received a faulty or wrong item

If something isn't right with your order, email us within 30 days of receiving it. To help us resolve this quickly, your message must include the following:

  • Your order number
  • The name or product code of the item
  • A clear picture showing the fault or error
  • A description of the problem

How will I get my money back?

After your return is received and processed, we issue a refund in the form of an online credit note to your account. This credit has no expiration date and can be used toward any product available in our store.

When will a sold-out item be back?

Waiting for a restock? Sign up for email notifications directly on the product page to get an alert the moment it's available again.